2022 Taking Service to the Next Level: Improving Customer Service in A New Era

Overview

11:40 a.m. to 12:40 p.m. (1.00 hr)
Taking Service to the Next Level: Improving Customer Service in A New Era

In the professional services industry, providing quality service to our clients is paramount. We often forget to evaluate our services from our clients’ perspectives and upgrade our systems and processes to meet the demands of our clients. Clients are expecting faster, accessible services with a plethora of ways to communicate and interact including online scheduling, texting, and quick responses. To anticipate and meet expectations, lawyers evaluate their existing systems and operations and take actions to improve their customer service. In this new era of the sophisticated, tech-savvy, educated client, learn how to take your customer service to the next level.

Ruby L. Powers, Powers Law Group, P.C., Houston, TX

If you cannot watch the entire webcast at its scheduled time, register now and view the recording and eCourse when it is available in “Your Briefcase” after the webcast. Earn CLE credit (in TX and CA) on your time!

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Event Schedule

Program is subject to change.
All times are Central Time Zone.

Time

Credit

Subject

Speaker
Wednesday Morning, Sep. 7, 2022
11:40 am

1.00 hr
0.25 hr ethics

Taking Service to the Next Level: Improving Customer Service in A New Era

In the professional services industry, providing quality service to our clients is paramount. We often forget to evaluate our services from our clients’ perspectives and upgrade our systems and processes to meet the demands of our clients. Clients are expecting faster, accessible services with a plethora of ways to communicate and interact including online scheduling, texting, and quick responses. To anticipate and meet expectations, lawyers evaluate their existing systems and operations and take actions to improve their customer service. In this new era of the sophisticated, tech-savvy, educated client, learn how to take your customer service to the next level.

Ruby L. Powers, Powers Law Group, P.C. - Houston, TX
12:40 pm

Presentation Concludes

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Conference Faculty

Ruby L. Powers

Powers Law Group, P.C.
Houston, TX

Credit Info

STUDIO WEBCAST

MCLE Credit

Texas – 1.00 hr | 0.25 hrs Ethics

You may claim your credit online in Your Briefcase, and UT Law CLE will report credit on your behalf to the State Bar of Texas. A Certificate of Completion will be emailed to you upon claiming credit. The system reports Texas CLE credit every Tuesday. If you are claiming credit in the last week of your birth month, self-report your CLE credit directly to the State Bar of Texas at texasbar.com, using the course number provided on your certificate of attendance.

California – 1.00 hr | 0.25 hrs Ethics

To claim California MCLE credit, California credit option must be selected PRIOR to viewing the live webcast. This accreditation requires attendance verification. UT Law CLE monitors and records attendee responses to questions that randomly appear during the live webcast presentation. Verification pop-ups will NOT display when the webcast video player is in "full screen" mode. Furthermore, the notification sound effect alerting pop-ups, will NOT play on mobile devices. We recommend viewing from a computer, as opposed to a mobile device, should MCLE credit, other than Texas, be needed. The response record is detailed on the Certificate of Completion.

You must claim your credit online in Your Briefcase, and will then be provided a Certificate of Attendance for your records. UT Law CLE is required to provide the State Bar with electronic attendance records for any MCLE participatory activity within 60 days of completion of the activity. The California licensee is responsible for reporting their compliance/credit hours earned to the State Bar at the end of their reporting period directly to the State Bar of California at calbar.ca.gov. UT Law CLE will maintain Attendance Records for four years.

MCLE credit is presented based on a 60-minute credit hour.

Other States – 1.00 hr | 0.25 hrs Ethics

Note on Self-Reporting Your Credits in Another State

If you wish to satisfy MCLE or other professional education requirements in another state for a program offered by the University of Texas School of Law, please check with the state bar or other licensing authority in that state to ensure it will qualify for self-reporting your credits.

To claim Other States MCLE credit, Other States credit option must be selected PRIOR to viewing the live webcast. You must claim and certify your credit online in Your Briefcase, you will then be provided a Certificate of Attendance for your records and to provide to other licensing authorities as needed.

This accreditation requires attendance verification. UT Law CLE monitors and records attendee responses to questions that randomly appear during the live webcast presentation. The response record is detailed on the Certificate of Completion.

MCLE credit is presented based on a 60-minute credit hour.

Key Dates

STUDIO WEBCAST – Sep 7, 2022

Conference Concluded

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STUDIO WEBCAST

Individual
Last day for cancellation (full refund): Sep 2, 2022

$0 processing fee applied after this date

Last day for cancellation: Sep 5, 2022

2022

Taking Service to the Next Level: Improving Customer Service in A New Era

STUDIO WEBCAST Sep 7, 2022
Conference Concluded

Buy

Pre-order in eCourse format

Overview

Event Schedule

Wednesday Morning, Sep. 7, 2022

Conference Faculty

Ruby L. Powers

Credit Info

MCLE Credit

Key Dates

2022

Taking Service to the Next Level: Improving Customer Service in A New Era

STUDIO WEBCAST Sep 7, 2022 Conference Concluded

Buy

Pre-order in eCourse format

Overview

Event Schedule

Wednesday Morning, Sep. 7, 2022

Conference Faculty

Ruby L. Powers

Credit Info

MCLE Credit

Key Dates

Stay in the loop with UT Law CLE

STUDIO WEBCAST Sep 7, 2022
Conference Concluded